A Hermes customer has lashed out at the courier for sending a photo of a depot as proof of delivery while dozens claim their items were damaged over .
Holly Reed, from Devon, was told her item had been delivered two months after placing her order, but received an image appearing to show a warehouse.
She said CCTV at her home showed the courier never attempted to deliver the parcel to her address and slammed the service as ‘disgraceful’.
Meanwhile David, a self-employed worker at the company, told MailOnline his pay was cut midway through last year – despite the number of deliveries ‘increasing by at least 50 per cent’ since the start of the pandemic.
David, a so-called lifestyle courier, who has worked for Hermes for 10 years, said the pay cut resulted in his monthly income dropping by over £100.
He added: ‘With fuel prices now at the level they are, we couriers are effectually subsidising Hermes.
‘This Christmas period I am working longer hours and delivering more items to try and earn the same as I did last year.’
His comments came as other customers complained about the courier’s service over the festive period, with some saying their deliveries had been ‘smashed to bits’.
And Robert Shatwell, from Surrey, said he dispatched a camera telephoto lens worth £1,500 via Hermes, but the recipient was delivered a pair of ladies shoes instead with the courier offering a ‘paltry’ £20 in compensation.
The complaints follow Ofcom rating courier firms according to overall customer satisfaction rating, Advanced search ebay.au putting Hermes at the bottom with a figure of 57 per cent.
Yodel was second worst on 61 per cent, while UPS scored 74 per cent, Parcelforce 79 per cent and both the Royal Mail and FedEx 80 per cent.
Holly Reed, from Devon, was told her item had been delivered two months after placing her order, but received an image (above) appearing to show a warehouse
Karis Weaver, from Preston, said her parcel (above) was delivered opened with some contents missing.She commented: ‘Hermes is such an infuriating company and I know it’s not a single person problem’
<div class="art-ins mol-factbox floatRHS news" data-version="2" id="mol-b49d4840-6e23-11ec-895a-f124d4a5b21b" website courier sends photo of the DEPOT as proof of delivery